# Expertivity Technologies

> Get your organisation running smoothly


## Posts

- [Minimising High-Growth Complexity](https://expertivity.com/minimising-high-growth-complexity/): Strategies for Sustainable Scaling
- [Cultivating a Culture of Simplicity & Learning](https://expertivity.com/cultivating-a-culture-of-simplicity-learning/): In today's ever-changing and competitive business landscape, organisations are constantly seeking ways to enhance their performance, adaptability, and competitive edge.
- [Orchestrating for Excellence](https://expertivity.com/orchestrating-for-excellence/): In the world of business, achieving operational excellence is akin to the symphonic brilliance of a great orchestra.
- [Complexity, Simplicity and Simplexity in Organisations](https://expertivity.com/complexity-simplicity-and-simplexity-in-organisations/): In the realm of management and organisation, the concepts of complexity and simplicity have long been the subject of debate and discussion.
- [Navigating Complexity: Our Approach to Achieving High Performance](https://expertivity.com/navigating-complexity-our-approach-to-achieving-high-performance/): In today's dynamic and competitive business landscape, organisations face a constant struggle to maintain and enhance their performance.
- [First, Capture the Hearts and Minds of Your Workforce.](https://expertivity.com/first-capture-the-hearts-and-minds-of-your-workforce/): In the ever-competitive landscape of modern business, organisational alignment and workforce commitment have moved from being desirable qualities to absolute necessities.
- [Six Simple Rules How Middle Managers & SIPOCs Can Simplify Unnecessary Complexity.](https://expertivity.com/six-simple-rules-how-middle-managers-sipocs-can-simplify-unnecessary-complexity/): Modern businesses are enmeshed in a web of complexities. These complexities often lead to inefficiencies, reduced effectiveness, and decreased employee morale.
- [The Organisational Big Bang](https://expertivity.com/the-organisational-big-bang/): Cultivating High Performance From Inception
- [Covey's 4DX Framework and Operational Excellence](https://expertivity.com/covey-s-4dx-framework-and-operational-excellence/): Two Complementary Execution Frameworks
- [When Employees Are Open With Each Other, But Not Management](https://expertivity.com/when-employees-are-open-with-each-other-but-not-management/): An article by Amy C.
- [The Case of Reluctant Managers](https://expertivity.com/the-case-of-reluctant-managers/): Peter Drucker’s Parable of the Three Stonecutters
- [Confusing “Getting Things Done” with “Executing Well”](https://expertivity.com/confusing-getting-things-done-with-executing-well/): When Effort Becomes a Substitute for Excellence
- [The Indispensable Role of the Chief Operating Officer in Driving Operational Excellence](https://expertivity.com/the-indispensable-role-of-the-chief-operating-officer-in-driving-operational-excellence/): In the increasingly complex landscape of modern business, the role of the Chief Operating Officer (COO) has evolved to become more critical than ever.
- [Solving Problems: A Paradigm Shift from Excuses to Excellence](https://expertivity.com/solving-problems-a-paradigm-shift-from-excuses-to-excellence/): In today's fast-paced business environment, obstacles and challenges are inevitable.
- [Why Many Organisations Lack Formal Processes](https://expertivity.com/why-many-organisations-lack-formal-processes/): And What to Do About It!
- [The Imperative of Strategy Deployment in Achieving Operational Excellence](https://expertivity.com/the-imperative-of-strategy-deployment-in-achieving-operational-excellence/): In the ever-evolving business landscape, the importance of a well-articulated strategy cannot be overstated.
- [How Operational Excellence Empowers People to Make Better Decisions](https://expertivity.com/how-operational-excellence-empowers-people-to-make-better-decisions/): In today's fast-paced business environment, the ability to make informed, effective decisions is more crucial than ever.
- [SIPOC + CLOU = Game Changer](https://expertivity.com/sipoc-clou-game-changer/): Leveraging Structured Process Management & CLOUs to Simplify Leading the Modern Workforce
- [Complexity Is Not Doing The Simple Things Well](https://expertivity.com/complexity-is-not-doing-the-simple-things-well/): The Tale Of The Tangled Ethernet Cables
- [Simplification Through Commitment](https://expertivity.com/simplification-through-commitment/): Colleague Letters of Understanding (CLOUs): A Blueprint for Empowerment and Success
- [The Tangible Benefits of Operational Excellence](https://expertivity.com/the-tangible-benefits-of-operational-excellence/): Operationally excellent organisations minimise complexity and deliver products and services with minimal waste, cost, and errors.
- [Why Todays Problems Often Come from YesterdaysSolutions……..and How to Break that Vicious Circle!](https://expertivity.com/why-todays-problems-often-come-from-yesterdayssolutions-and-how-to-break-that-vicious-circle/): Recent research at Arizona State University found that 59% of employees reported experiencing negative impacts of work-related stress and that “hindrance stressors” crush motivation.
- [Why Actively Managed Processes Tame Complexity and Empower People.](https://expertivity.com/why-actively-managed-processes-tame-complexity-and-empower-people/): Much of an organisations complexity and ambiguity is self-inflicted.
- [The Futility of Planning for Certainty in an Uncertain World](https://expertivity.com/the-futility-of-planning-for-certainty-in-an-uncertain-world/): True Agile Organisations Do Not Abandon Planning, Instead They Plan for Uncertainty
- [The Pitfalls of Being a Results-Driven Organisation.](https://expertivity.com/the-pitfalls-of-being-a-results-driven-organisation/): Results are outcomes and when organisations focus mainly on outcomes, they develop undesirable side effects.
- [IT Support team transformation](https://expertivity.com/it-support-team-transformation/): A major insurance company was able to free up 15% of capacity in their IT Support teams by implementing Expertivity’s Service Operations Management Framework
- [Performance assessment: IT PMO](https://expertivity.com/performance-assessment-it-pmo/): Performance assessment of an IT PMO against effectiveness & efficiency measures
- [Entanglement: The Core Driver of Frustration and Poor Productivity in Service and Knowledge-Work Organisations!](https://expertivity.com/entanglement-the-core-driver-of-frustration-and-poor-productivity-in-service-and-knowledge-work-organisations/): The Secrets to Unravelling Complexity and Unleashing Productivity
- [Quality versus quality? Why knowing the difference can help change your organisation for the better.](https://expertivity.com/quality-versus-quality-why-knowing-the-difference-can-help-change-your-organisation-for-the-better/): Understanding the difference can reduce workforce stress and double your organisations productivity.
- [The 4 Root Causes of Poor Effectiveness and Efficiency in Service and & Knowledge-Work Organisations (S&KWO)](https://expertivity.com/the-4-root-causes-of-poor-effectiveness-and-efficiency-in-service-and-knowledge-work-organisations-s-kwo/): The pervasiveness of these issues gives rise to the following 4 solutions that address these underlying root causes.
- [Without Substantiated Reasons, Can Managers Really Ask for More?](https://expertivity.com/without-substantiated-reasons-can-managers-really-ask-for-more/): For those of us who have worked in the manufacturing and industrial sectors, the question posed in the headline would seem strange if not bizarre.
- [Team Leaders Without Training?: Just Dodgem!](https://expertivity.com/team-leaders-without-training-just-dodgem/): All managers, particularly team leaders and mid-level managers, need to be trained in the disciplines that underpin effectiveness and efficiency in the performance of individuals, teams and processes.
- [Why Service & Knowledge-Work Teams are "Pre-Lean" and Can Therefore Quickly Double  Their Productivity or better!](https://expertivity.com/why-service-knowledge-work-teams-are-pre-lean-and-can-therefore-quickly-double-their-productivity-or-better/): Setting the Foundations for High Performance in Service and Knowledge-Work Organisations
- [Collaborative Management and the "Planned Percent Complete" KPI](https://expertivity.com/collaborative-management-and-the-planned-percent-complete-kpi/): "Planned Percent Complete" (PPC) ........Not The Same as "Percent Complete"
- [Measuring and Improving Service Productivity](https://expertivity.com/measuring-and-improving-service-productivity/): "When it comes to how you do what you do, there is tremendous variation, and where a broad spectrum of variation exists, opportunity exists". Dov Seidman author of "How"
- [Ryanair: A Lesson for Leaders, Managers, Unions and Society](https://expertivity.com/ryanair-a-lesson-for-leaders-managers-unions-and-society/): The ruthless cost reductions and, more importantly, the speed in which they executed them, could only have been achieved by someone with the drive and ruthlessness of O'Leary.
- [Ryanair: When Complex Adaptive Systems bite back!](https://expertivity.com/ryanair-when-complex-adaptive-systems-bite-back/): Notoriously awful to its customers, it compensated by providing extraordinarily cheap airfares to a wide variety of destinations and on a regular basis.
- [Easiest Way To Improve Performance? Step 1: Stop Making Things Worse!](https://expertivity.com/easiest-way-to-improve-performance-step-1-stop-making-things-worse/): Of course, its not that people are knowingly making things worse, in most cases, they are actively trying to make things better and unknowingly making things worse.
- ["Whistling Past The Graveyard" of Bad Performance Measures.](https://expertivity.com/whistling-past-the-graveyard-of-bad-performance-measures/): Here it means being afraid of the mysterious after-world which, it is believed, comes to life after darkness falls.
- [Why "Cause" beats "Urgency" every time.](https://expertivity.com/why-cause-beats-urgency-every-time/): But I think he is wrong and I believe "cause" beats urgency every time!
- [Service Sectors Biggest Problem Solved: How Long is a Piece of String?](https://expertivity.com/service-sectors-biggest-problem-solved-how-long-is-a-piece-of-string/): Having worked in the service sector now for almost 45 years, by far the most common problem I am asked to solve is “how long is a piece of string”, metaphorically speaking of course.
- [Transforming Lean: Is Leans Roots in Japanese Religion and Culture holding it back?](https://expertivity.com/transforming-lean-is-leans-roots-in-japanese-religion-and-culture-holding-it-back/): "James Womack, Daniel Jones, and Daniel Roos rhetorically positioned the management concept “lean” for the business world in the early 1990s, claiming that lean would change the world for the better.
- [What is Lean Enterprise Excellence & Operational Excellence](https://expertivity.com/what-is-lean-enterprise-excellence-operational-excellence/)
- [Joined-Up Thinking and the "Germ Theory of Management"](https://expertivity.com/joined-up-thinking-and-the-germ-theory-of-management/): As long ago as 1986 ( and probably many years before that), Edward Deming, who was one of a small number of people who helped Japan leap to the top of the of the world’s league table of industrial powerhouses, wrote in his "Out of Crisis" book that "Employees work in the system" and "Management’s job is to work on (and improve) the system".
- [Confusing Common Practices with Best Practices](https://expertivity.com/confusing-common-practices-with-best-practices/): By definition, best practice can't be common practice unless we believe that there is no innovation in management practices.
- [When Fixing What's Broken Doesn't Work](https://expertivity.com/when-fixing-what-s-broken-doesn-t-work/): Particularly in our new Digital World
- [“The measure of intelligence is the ability to change.”](https://expertivity.com/the-measure-of-intelligence-is-the-ability-to-change/): "Management should not appoint anyone who considers intelligence more important than integrity. This is immaturity—and usually incurable.
- [Why TPS is not "Lean for The Masses" ....hint, the answer is in the name!](https://expertivity.com/why-tps-is-not-lean-for-the-masses-hint-the-answer-is-in-the-name/): Confession of a Lean Heretic
- [Laying Lean Foundations for Serious Growth](https://expertivity.com/laying-lean-foundations-for-serious-growth/): Netwatch was delivering a good service level, but not scaling at the pace it wanted.
- [Work in process down 37%: Public sector shared services](https://expertivity.com/public-sector-shared-services/): A government shared services centre with over 700 people on 6 sites provides HR, pensions and payroll administration for 39 government departments and 52 public service organisations: 124,000 people in all.
- [Lean Operations: Global Banking](https://expertivity.com/lean-operations-global-banking/): The Irish subsidiary of a foreign bank had to cut its costs by more than 30% within 12 months to stay open, and train its own improvement teams at the same time.
- [Significant capacity release: Insurance](https://expertivity.com/significant-capacity-release-insurance/): One of Ireland’s largest insurers, with over 40 years’ experience and over 500,000 customers, needed more capacity in its Central Operations Team.
- [Operational Excellence for Future Expansion: Large Health Organisation](https://expertivity.com/operational-excellence-for-future-expansion-large-health-organisation/): In 2016 a large health organisation began a digital transformation to improve its online presence and service delivery.
- [Lean Transformation at KTL](https://expertivity.com/lean-transformation-at-ktl/): KTL (Killarney Telecom Limited) provides engineering services to the telecommunications and utility sectors.
- [Demand and Capacity Management of Remote Working Teams in the “Post Covid” Era](https://expertivity.com/demand-and-capacity-management-of-remote-working-teams-in-the-post-covid-era/): The problem of productivity and utilization is another challenge since it is difficult to gauge someone’s pace of work when everyone on the floor is working on their PC.

## Pages

- [Build Capability](https://expertivity.com/government-funding/build-capability/): Enterprise Ireland’s Build Capability grant replaced LeanPlus. It co-funds Lean, continuous improvement, digital and AI training, from €5,000 to €70,000.
- [IDA Lean and Digitalisation Business Offer](https://expertivity.com/government-funding/ida-lean-and-digitalisation/): IDA Ireland grants for client companies in manufacturing, services and global business services: LeanStart, LeanPlus and LeanTransform.
- [Operational Excellence offer](https://expertivity.com/government-funding/operational-excellence/): Enterprise Ireland co-funds transformation projects of €100,000 or more: training at 50% to 70%, Digital Process Innovation and capital investment.
- [LeanStart](https://expertivity.com/government-funding/leanstart/): Enterprise Ireland’s LeanStart funds 80% of an external Lean coach, up to €5,000, for Irish-owned companies with 10 or more staff. What it covers and who qualifies.
- [Organising for AI](https://expertivity.com/services/ai/): AI delivers when the work, roles and controls around it are clear. We get those right with your people, and our partner Version 1 implements the technology.
- [Organisations we have worked with](https://expertivity.com/clients/organisations/): Some of the more than 70 organisations we have worked with since 2003, in Ireland, the UK, Europe and the United States, by sector.
- [Not enough capacity for the demand](https://expertivity.com/challenges/public-sector-and-healthcare/capacity/): When demand rises and headcount does not, the capacity is usually there, lost in rework, repeat contacts and work nobody can see. How we help find it.
- [Public sector and healthcare](https://expertivity.com/challenges/public-sector-and-healthcare/): Demand rising faster than budgets, backlogs that never clear, and moving services online without losing control. How we help.
- [Getting things done in IT](https://expertivity.com/challenges/it-and-technology/getting-things-done-in-it/): Projects that drag on and a support queue that never shrinks are rarely a skills problem. It is how work arrives, gets prioritised and moves between teams.
- [IT and technology](https://expertivity.com/challenges/it-and-technology/): IT functions and technology companies: projects that drag on, support queues that never shrink, and growing without adding people.
- [Complaints operating model review for banks and insurers](https://expertivity.com/challenges/financial-services/complaints/): A diagnostic review of the complaints operating model for banks and insurers, in four parts: baseline, case and letter review, pilot design and case for change. Four questions to test your own function first: speed, uplift, cost and headroom.
- [Financial services](https://expertivity.com/challenges/financial-services/): Cost targets, operations that can’t take on more work, IT support that can’t keep up, and complaints that keep coming back. How we help banks and insurers.
- [Challenges](https://expertivity.com/challenges/): Find your sector and the challenge that sounds most like yours: how it shows up, what is really going on, and how we help fix it.
- [Ask Adam](https://expertivity.com/ask-adam/): Describe what is happening in your organisation. Adam, our AI assistant, gives a first view of what usually lies behind it and a practical first step.
- [Partners](https://expertivity.com/partners/): We lead and are accountable for the whole change, with specialist partners for the people, software and AI it needs: Auxilia, Treaty Software and Version 1.
- [Why the Irish State funds Lean](https://expertivity.com/why-the-state-funds-lean/): Why Lean sits at the centre of Ireland’s productivity policy, what it has delivered since 2009, and what it means for your business.
- [Government funding](https://expertivity.com/government-funding/): Lean funding from Enterprise Ireland and IDA Ireland: grants for Lean, digital and operational excellence projects, including LeanStart and Build Capability, which replaced LeanPlus.
- [Privacy and cookies](https://expertivity.com/privacy/): How McLaw and Associates Limited, trading as Expertivity Technologies, handles personal data collected through expertivity.com.
- [Contact](https://expertivity.com/contact/): Book a free 30-minute call, request a proposal or send an enquiry. Offices in Ireland (Limerick, Kildare) and the United States (Connecticut, Texas).
- [Insights](https://expertivity.com/insights/): Twenty years of practical writing on complexity, operational excellence and how organisations are managed. New articles are on alexmcdonnell.com.
- [Home](https://expertivity.com/): We help modern organisations cut the complexity that builds up over time, so work gets done faster and performance is predictable. Ireland and USA.
- [About](https://expertivity.com/about/): Practitioners in operational excellence since 2003 and Lean Service Provider of the Year 2019, with offices in Ireland and the United States.
- [Clients and case studies](https://expertivity.com/clients/): Measured results from our work with more than 70 organisations in financial services, insurance, healthcare, government, telecoms and technology.
- [Method and tools](https://expertivity.com/method-and-tools/): Structured Collaboration and the Business Execution Canvas®: how we design and diagnose organisations. Try the tools and the diagnostic free.
- [Services](https://expertivity.com/services/): Lean, operational excellence, process ownership and reducing complexity: programmes that raise productivity, typically by 20–40%, built with your people.


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