Services
Design the work before you automate it
AI delivers when the work, the roles and the controls around it are clear. We get those right with your people, and bring in our partner Version 1 to implement the technology. This is what we mean by Lean digital transformation: improve the process, then digitise it.
The problem
AI on top of unclear work makes the confusion faster
Most organisations are being told to use AI, and most already have work that nobody designed: handoffs that depend on who you know, decisions that move up the hierarchy, and steps that exist because nobody removed them. Put AI on top of that and it repeats the same problems, faster and with less visibility.
The gain comes from deciding first what the work should be, who is responsible for each part of it, and how you will know it is right. Then the technology has something clear to do.
What we design with you
The work, the roles and the controls
The work
Which steps should be done by people, which by software, and which by AI. Where the handoffs are, what each one needs, and what a good result looks like.
The roles
Who owns the process, who decides, and who checks what AI produces. What changes in people’s jobs, agreed with the people who do them.
The controls
How you know it is working, which outputs a person checks before they go out, and how errors are caught and put right.
How it works
Three steps, from diagnosis to delivery
- Diagnose. The free Business Execution Canvas® Diagnostic includes Digitalisation and Automation & AI among its 27 dimensions, so you see where AI fits and what has to be in place around it, as your own managers see it. See a sample report.
- Redesign. We redesign the work with the people who do it, using Structured Collaboration to agree each handoff, between people, teams and the tools they use.
- Implement with Version 1. We partner with Version 1 on AI implementation. We make sure the process and the operating model are ready, so the technology delivers what it promises. About our partners.
We use it ourselves
Ask Adam, our AI assistant
Ask Adam works with our method, the Business Execution Canvas®. Describe what is happening in your organisation and it gives a first view of what usually lies behind it, and a practical first step. It asks you not to include names, and does not keep what you write with anything that identifies you.
Talk to us about AI in your organisation
A short conversation is usually the quickest way to see where to start.