Sectors
Healthcare and life sciences
Hospitals, health services and life sciences firms run on scarce clinical and specialist capacity. Demand keeps rising, much of the work is invisible, and patients and products cross many teams, sites and systems before the work is done.
Healthcare and life sciences
Challenges we’ve addressed
Challenge
Moving services online without losing control
Service is moving from phone and paper to digital channels, and the old ways of working no longer fit.
Healthcare
Effective capacity more than doubled
A large health organisation’s customer services centre moved from a traditional contact centre to digital service delivery. Over 18 months it released more than 30% of its capacity by removing non-value-added work, and with a reconfigured supply chain more than doubled its effective capacity.
What clients say
Expertivity brought a sense of calm, a can-do attitude and the fortitude to navigate their way through high-pressured situations. They are good at simplifying very complex matters, understanding personalities and navigating change.
Marie Killeen, retired General Manager, Office of the National Director for Strategic Planning and Transformation, HSE
Healthcare and life sciences
Case studies
What changed for the organisations we worked with. Each card shows the headline result; the full case study is free once you register.
Healthcare and life sciences
Organisations we’ve worked with
Healthcare
HSE
Beaumont Hospital
St James’s Hospital
Charing Cross Hospital (NHS)Life sciences
ICON plc
Kforce Clinical Research
LetsGetChecked
PEI
NorthStar Medical RadioisotopesHealthcare and life sciences
Sector research
Coming soon
Our first healthcare and life sciences report is in preparation. Register, tick the box to hear about new research for your sector, and we will email you when it is published. Registering also opens every report already published.
Register to hear when it is published
Registration is free and also opens every report already published.