Sectors
Public sector
Demand keeps rising while budgets and headcount do not. Much of the work is invisible, it arrives through many channels, and it crosses teams, sites and systems before it is done.
Public sector
Challenges we’ve addressed
Challenge
Not enough capacity for the demand
Backlogs that never clear, stretched staff, and capacity lost to work nobody can see.
Public sector shared services
Work in process down 37% with lean management on the front line
A government shared services centre with over 700 people on 6 sites provides HR, pensions and payroll services for 124,000 public servants. With ServiceForce (now CollabForce365) as its daily lean management system, effective capacity rose 22%, daily work in process fell 37% and work volume grew 7%. This work contributed to Lean Service Provider of the Year 2019 (services sector).
Public sector
Case studies
What changed for the organisations we worked with. Each card shows the headline result; the full case study is free once you register.
Public sector
Organisations we’ve worked with
Public sector
Irish Rail
Bord na Móna
Fáilte Ireland
Enterprise Ireland
National Shared Services Office
NTMA and the State Claims Agency
Office of Government Procurement
Public Affairs Ireland
Sea-Fisheries Protection AuthorityKnowledge Transfer Ireland (Enterprise Ireland)Education
Portobello Institute
GMIT, now ATUPublic sector
Sector research
Coming soon
Our first public sector report is in preparation. Register, tick the box to hear about new research for your sector, and we will email you when it is published. Registering also opens every report already published.
Register to hear when it is published
Registration is free and also opens every report already published.