Sectors
Technology and telecoms
IT sits at the join between almost every function, so it inherits complexity from all of them. Technology companies face the same pressures as they grow: more customers, more systems and more handoffs, with the same people.
Technology and telecoms
Challenges we’ve addressed
Challenge
Projects that drag on
Projects that drag on, a support queue that never shrinks, and a team that is always busy.
IT project office
A performance assessment of 200 projects
A PMO overseeing nearly 40 project and programme managers, more than 200 projects and 46,000 person-days of effort had more than 25% inefficiency. The assessment set out clear roles, standard estimation, a reasonable expectation for project management effort, and a planning rhythm with technology teams.
Challenge
IT support that can’t keep up
Tickets take too long, ad-hoc requests eat the team’s time, and planned work keeps slipping.
Insurance IT support
Ticket time cut from 3.5 hours to 1.5 hours
The CIO of a major insurer aimed to release 15% of IT support capacity over two years. Within six months, ticket processing time fell from 3.5 to 1.5 hours and ad-hoc work fell from 43% to 2% of team capacity.
Challenge
Growing without adding people
New customers and new markets, but the business can’t keep adding headcount to serve them.
Technology services
Netwatch lays lean foundations for growth
Netwatch needed to meet its capacity KPIs and build lean problem-solving skills across its teams. It grew into new markets without adding labour, and the business became more resilient.
Challenge
No standard way of working
Each team or site does the same work its own way, so quality and lead times vary.
Telecoms infrastructure
KTL grows turnover by 30%
Through an Enterprise Ireland Lean programme, Killarney Telecom Limited standardised customer acceptance and built a lean culture. Turnover rose 30% to €40 million, net margin rose 1.5 points, site revisits fell 80% and process lead times fell 35%.
What clients say
Expertivity has provided my staff with a solid understanding and a repeatable methodology to improve and change their own workplace.
Wendy Hamilton, SVP Global Operations, Netwatch
The Enterprise Ireland Lean Programme that Expertivity delivered allowed us to optimise and standardise most key business processes. It improved our competitiveness, and that enabled us to acquire additional customers and improve our profitability at the same time.
Niall Byrne, Director, KTL
Working with Expertivity Technologies has been invaluable in helping us get to the bottom of complex organisational challenges. The team brings an engineer’s clarity and depth of operational excellence expertise. They don’t just improve processes; they elevate how leaders think, collaborate and execute.
John Savage, former COO and CTO, ActionPoint Technology Group
Technology and telecoms
Case studies
What changed for the organisations we worked with. Each card shows the headline result; the full case study is free once you register.
Technology and telecoms
Organisations we’ve worked with
BT Ireland
eir
Aspera Solutions
Ergo, now Presidio
OpenSkyData
Netwatch Systems
Openmind Networks
ActionPoint, now Viatel
Nostra
Extreme Networks
KTL
4site, now Indigo
BrightWork
ezo, formerly EasyGoTechnology and telecoms
Sector research
Our own research on technology and telecoms: what is changing, and what it means for how the work gets done. Summaries are open to everyone. The full reports are free once you register.
Register to read the full reports
Each report has a public summary. Register once, free, to read every full report, with its charts, data and sources.